Frequently Asked Questions

Everything you need to know about our luxury-inspired fragrances.

How are your fragrances so affordable?

By eliminating celebrity endorsements, expensive licensing fees, and retail markups, we focus your investment entirely on the quality of the ingredients inside the bottle.

Are your perfumes vegan and cruelty-free?

Yes, all Dossier fragrances are 100% vegan, cruelty-free, and formulated without parabens or phthalates.

What is your return policy?

We offer a 30-day return window. If you are not completely satisfied with your scent, you can return it for a full refund—even if you have opened and tested the bottle.

How long does the scent last?

Our fragrances are formulated as Eau de Parfum (EDP) with high concentrations of essential oils, typically providing a scent longevity of 6 to 8 hours depending on the specific notes.

Do you ship internationally?

Currently, we ship to the continental United States, Canada, and select European countries. Shipping costs and delivery times vary by location.

Can I edit or cancel my order after it is placed?

To ensure fast delivery, we process orders quickly. You can cancel your order within 1 hour of placement by contacting our support team via live chat or email.